Emotional intelligence (EI) strengthens institutional empathy. Examine its role in handling citizen grievances. Suggest ways to train civil servants in EI.
Topic: Emotional intelligence-concepts, and their utilities and application in administration and governance Q7. Emotional intelligence (EI) strengthens institutional empathy. Examine its role in handling citizen grievances. Suggest ways to train civil servants in EI. (10 M) Difficulty Level: Medium Reference: InsightsIAS Why the question: There is growing recognition that emotional intelligence is essential in making …