Tag: Grievance redressal

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“Administrative silence is a form of institutional dishonesty”. Explain how such silence corrodes citizen trust and weakens democratic governance.

Q7. “Administrative silence is a form of institutional dishonesty”. Explain how such silence corrodes citizen trust and weakens democratic governance. (10 M) Difficulty Level: Medium Reference: TH Why the question Administrative silence is increasingly visible in grievance handling, service delivery and regulatory enforcement, making citizens feel ignored despite constitutional guarantees. Key Demand of the question …

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Three Digital Initiatives to Streamline PDS

Source:  PIB Context: Union Minister launched three new digital platforms—Depot Darpan, Anna Mitra, and Anna Sahayata—to streamline India’s Public Distribution System (PDS), ensuring transparency, efficiency, and accountability. About Three Digital Initiatives to Streamline PDS: About the Three Digital Initiatives: The Ministry of Consumer Affairs, Food and Public Distribution has unveiled three tech-driven initiatives to modernize …

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Evaluate how flaws in beneficiary identification under various government schemes affect social justice. Propose reforms to strengthen grievance redressal in welfare systems.

Topic: Welfare schemes for vulnerable sections of the population by the Centre and States and the performance of these schemes Q4. Evaluate how flaws in beneficiary identification under various government schemes affect social justice. Propose reforms to strengthen grievance redressal in welfare systems. (10 M) Difficulty Level: Medium Reference: TH Why the question Recent concerns …

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Emotional intelligence (EI) strengthens institutional empathy. Examine its role in handling citizen grievances. Suggest ways to train civil servants in EI.

Topic: Emotional intelligence-concepts, and their utilities and application in administration and governance Q7. Emotional intelligence (EI) strengthens institutional empathy. Examine its role in handling citizen grievances. Suggest ways to train civil servants in EI. (10 M) Difficulty Level: Medium Reference:  InsightsIAS Why the question: There is growing recognition that emotional intelligence is essential in making …

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Grievance Redressal Assessment and Index (GRAI) 2023

Source:  PIB Context: The Grievance Redressal Assessment and Index (GRAI) 2023 was launched by the Union Minister, Dr. Jitendra Singh, to evaluate the effectiveness of grievance redressal mechanisms across 89 Central Ministries and Departments.  About GRAI 2023 Report: Department Involved: Conceptualized and designed by Department of Administrative Reforms and Public Grievances (DARPG). Departments Assessed: A …

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Aarambh 6.0 Initiative

Context: Prime Minister Narendra Modi engaged with young civil servants during Aarambh 6.0, focusing on enhancing governance through public participation (Jan Bhagidari) and improving feedback and grievance redressal systems. About Aarambh 6.0 initiative: Objective: Aarambh is an orientation program for young civil servants, designed to equip them with governance skills and foster innovative thinking. Focus …

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