Tag: DARPG

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“Citizen charters represent an attempt to transform governance from authority-driven administration to service-oriented administration.” Explain the objectives of citizen charters in democratic governance. Analyse their implementation challenges in India. Suggest institutional measures to strengthen their effectiveness.

Topic: Citizens charters Q4. “Citizen charters represent an attempt to transform governance from authority-driven administration to service-oriented administration.” Explain the objectives of citizen charters in democratic governance. Analyse their implementation challenges in India. Suggest institutional measures to strengthen their effectiveness. (15 M) Difficulty Level: Easy Reference: InsightsIAS Why the question Citizen-centric governance has become a …

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Grievance Redressal Assessment and Index (GRAI) 2023

Source:  PIB Context: The Grievance Redressal Assessment and Index (GRAI) 2023 was launched by the Union Minister, Dr. Jitendra Singh, to evaluate the effectiveness of grievance redressal mechanisms across 89 Central Ministries and Departments.  About GRAI 2023 Report: Department Involved: Conceptualized and designed by Department of Administrative Reforms and Public Grievances (DARPG). Departments Assessed: A …

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DARPG Releases NeSDA Way Forward Annual Report 2023

GS Paper 2  Syllabus: E-Governance    Source: NeSDA  Context: The Department of Administrative Reforms and Public Grievances (DARPG) released a report (National e-Governance Service Delivery Assessment (NeSDA)  Way Forward Annual Report 2023) showcasing efforts to improve e-Service delivery.   What is E-Governance?  E-governance, meaning ‘electronic governance’ is using information and communication technologies (ICTs) at various …

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