Grievance Redressal Assessment and Index (GRAI) 2023

Source:  PIB Context: The Grievance Redressal Assessment and Index (GRAI) 2023 was launched by the Union Minister, Dr. Jitendra Singh, to evaluate the effectiveness of grievance redressal mechanisms across 89 Central Ministries and Departments.  About GRAI 2023 Report: Department Involved: Conceptualized and designed by Department of Administrative Reforms and Public Grievances (DARPG). Departments Assessed: A …

AI-powered chatbot on CPGRAMS

Context: The Indian government is set to introduce an AI-powered chatbot on the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) to streamline grievance lodging processes. Data information: Total grievances:45 lakh grievances filed by November 30, 2023. User registration:37 lakh citizens registered on CPGRAMS from 2019-2023. Average disposal time: Grievances in 2023 were resolved on …

IGMS 2.0 Public Grievance Portal

Facts for Prelims (FFP)   Source: PIB Context: The Department of Administrative Reforms and Public Grievances (DARPG) (Ministry of Personnel, Public Grievances and Pensions) launched IGMS 2.0. Public Grievance portal and Automated Analysis in Tree Dashboard portal   What is Intelligent Grievance Monitoring System (IGMS) 2.0?  IGMS is an artificial intelligence (AI) driven Grievance Monitoring …