Q7. Define emotional intelligence and explain its core components. Discuss its importance in ensuring ethical public service delivery. (10 M)
Difficulty Level: Medium
Reference: InsightsIAS
Why the question
Emotional intelligence has become central to ethical governance, especially in improving citizen-centric administration and addressing ethical dilemmas in public service.Key Demand of the question
The question requires defining emotional intelligence along with explaining its core components, and then analysing how it contributes to ethical public service delivery. It tests conceptual clarity as well as application in governance.Structure of the Answer:
Introduction
A brief conceptual opening linking emotional intelligence with ethical and responsive governance.Body
- Concept and definition of emotional intelligence: Briefly define EI in administrative context
- Core components of emotional intelligence: Mention key dimensions like self-awareness, empathy etc.
- Importance in ethical public service delivery: Link EI with fairness, accountability, citizen trust
Conclusion
Provide a forward-looking line linking EI with ethical and effective governance outcomes.
