Bring out the significance of alternative dispute resolution in consumer protection. Account for its limited utilisation.

Topic: Separation of powers between various organs dispute redressal mechanisms and institutions.

Q3. Bring out the significance of alternative dispute resolution in consumer protection. Account for its limited utilisation. (10 M)

Difficulty Level: Medium

Reference: IE

Why the question
Consumer protection systems are facing rising pendency and capacity constraints, making alternative dispute resolution increasingly relevant in improving access to justice.

Key Demand of the question
The question requires bringing out the importance of ADR in consumer protection and identifying the key reasons behind its limited adoption. It expects a linkage between institutional efficiency and practical constraints.

Structure of the Answer:

Introduction
Briefly highlight ADR as an efficient supplement to formal justice systems in consumer protection and its growing relevance.

Body

  • Significance of ADR: Show how ADR contributes to speedy, cost-effective, and participatory justice in consumer disputes.
  • Reasons for limited utilisation: Indicate institutional, awareness, and trust-related constraints affecting its adoption.

Conclusion
Conclude by stressing that strengthening ADR can enhance accessibility, efficiency, and trust in consumer justice delivery.