Q7. Responsiveness is a core public service value, and failures in it generate ethical harm. Evaluate. Identify safeguards to ensure responsiveness in local administration. (10 M)
Difficulty Level: Medium
Reference: TH
Why the question
An incident of administrative non-responsiveness has highlighted deeper ethical issues in public service delivery, making it important to understand why responsiveness is a core ethical value and how safeguards can strengthen citizen-centric administration.Key demand of the question
To evaluate why responsiveness is central to ethical governance and to outline safeguards that can make local administration more timely, accountable and value-driven without giving operational details.Structure of the Answer:
Introduction
State how responsiveness embodies dignity, fairness and trust in governance, and why its failure leads to ethical harm.Body
- How failures in responsiveness undermine ethical principles such as dignity, justice, trust and equity.
- Address safeguards such as service standards, grievance systems, ethical training, digital monitoring and community oversight that reinforce responsiveness.
Conclusion
Emphasize on building a culture of timely, humane and accountable public administration.
