Source: PIB
Context: The Grievance Redressal Assessment and Index (GRAI) 2023 was launched by the Union Minister, Dr. Jitendra Singh, to evaluate the effectiveness of grievance redressal mechanisms across 89 Central Ministries and Departments.
About GRAI 2023 Report:
- Department Involved:
- Conceptualized and designed by Department of Administrative Reforms and Public Grievances (DARPG).
- Departments Assessed:
- A total of 89 Ministries/Departments assessed.
- Grouped based on grievance volume:
- Group A: >10,000 grievances (28 Ministries/Departments).
- Group B: 2,000–9,999 grievances (33 Ministries/Departments).
- Group C: <2,000 grievances (28 Ministries/Departments).
- Dimensions & Indicators:
- 4 Dimensions: Efficiency, Feedback, Domain, Organisational Commitment.
- Indicators: 11 indicators across the dimensions to evaluate performance.
- Criteria:
- Data from CPGRAMS (January–December 2023).
- Growth Trends:
- 85 out of 89 Ministries/Departments improved scores over 2022.
- 57% exhibited incremental growth up to 25%.
| Group | Composite Topper |
| Group A | Department of Agriculture and Farmers Welfare |
| Group B | O/o Comptroller & Auditor General (CAG) |
| Group C | Department of Investment & Public Asset Management |
About Grievance Redressal Assessment and Index (GRAI):
- Ministry: Department of Administrative Reforms and Public Grievances (DARPG).
- Launch Year: 2022 (First edition released in 2023).
- Aim:
- Present a comparative assessment of grievance redressal mechanisms.
- Enhance transparency and citizen satisfaction in governance.
- Data Source: Centralized Public Grievance Redressal and Management System (CPGRAMS).
- Reference Period: January–December
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