Topic: Citizen’s Charters
6. Citizen charters in India face inadequacies which impede their effectiveness. Analyse. (150 words)
Difficulty Level: Moderate
Key Demand of the question:
To write about limitations of citizen charters and measures to overcome them.
Why the question:
The question is part of the static syllabus of General studies paper – 4.
Directive word:
Analyse – When asked to analyse, you must examine methodically the structure or nature of the topic by separating it into component parts and present them in a summary.
Structure of the answer:
Introduction:
Begin by defining citizen charter.
Body:
First, mention the shortcoming of citizen charters – not formulated through a consultative process, lack of awareness, absence of grievance redressal etc.
Next, suggest steps to overcome the above shortcomings.
Conclusion:
Conclude by stressing on need to make the charters effective to provide high quality public service delivery.
