Topic: Citizen’s Charters
6. One of the primary limitations is the low awareness among citizens about the existence and content of citizen charters. Examine. (150 Words)
Difficulty Level: Easy
Reference: Insights on India
Why the question:
The question is part of the static syllabus of General studies paper – 4 and part of Mission-2024 Secure.
Directive word:
Examine – When asked to ‘Examine’, we must investigate the topic (content words) in detail, inspect it, investigate it and establish the key facts and issues related to the topic in question. While doing so we should explain why these facts and issues are important and their implications.Structure of the answer:
Introduction:
Begin by defining citizen charter.
Body:
First, mention the shortcoming of citizen charters – not formulated through a consultative process, lack of awareness, absence of grievance redressal etc.
Next, suggest steps to overcome the above shortcomings.
Conclusion:
Conclude by stressing on need to make the charters effective to provide high quality public service delivery.
