Topic: Citizen’s Charters
7. List the inadequacies of citizen charters in India and propose ways to enhance their effectiveness to enhance the delivery of public services. (150 Words)
Difficulty Level: Moderate
Why the question:
The question is part of the static syllabus of General studies paper – 4.
Structure of the answer:
Introduction:
Begin by defining citizen charter.
Body:
First, mention the shortcoming of citizen charters – not formulated through a consultative process, lack of awareness, absence of grievance redressal etc.
Next, suggest steps to overcome the above shortcomings.
Conclusion:
Conclude by stressing on need to make the charters effective to provide high quality public service delivery.
