Facts for Prelims (FFP)
Source: PIB
Context: The Department of Administrative Reforms and Public Grievances (DARPG) (Ministry of Personnel, Public Grievances and Pensions) launched IGMS 2.0. Public Grievance portal and Automated Analysis in Tree Dashboard portal
What is Intelligent Grievance Monitoring System (IGMS) 2.0?
IGMS is an artificial intelligence (AI) driven Grievance Monitoring System. It aims to enhance the efficiency of the public grievance redressal process.
| Portal | IGMS 2.0 Public Grievance Portal |
| Implementing Agency | DARPG in collaboration with IIT Kanpur |
| Objectives | Provide instant tabular analysis of Grievances Filed and disposed of. Offer State-wise and district-wise Grievances Filed data. Offer Ministry-wise data. Enhance grievance redressal process with AI capabilities. |
| Key Highlights | Upgrades DARPG’s CPGRAMS portal with AI capabilities. |
About CPGRAMS:
CPGRAMS is an online platform available 24/7 for citizens to lodge grievances related to service delivery. It connects all Ministries/Departments of the Government of India and States and offers role-based access. Citizens can track grievance status using a unique registration ID and use the appeal facility if not satisfied with the resolution by the Grievance Officer.
- Close to 20 lakh grievances are received annually on the CPGRAMS portal.
- CPGRAMS is now available in 22 scheduled languages.
- Special Campaign 3.0: The campaign has made a significant impact, clearing office space and promoting the eOffice work culture.
