Facts for Prelims (FFP)
Source: PIB
Context: Prime Minister will participate in a programme marking 20 years of completion of the SWAGAT initiative in Gujarat
About the SWAGAT initiative:
| Aspects | Details |
| Name | SWAGAT (State Wide Attention on Grievances by Application of Technology) |
| Year started | 2003 |
| Purpose | To act as a bridge between citizens and the government by solving their grievances |
| Components | State SWAGAT, District SWAGAT, Taluka SWAGAT, Gram SWAGAT, Lok Fariyad program |
| Unique feature | Helps the common man air their grievances directly to the Chief Minister |
| Frequency | Held on the fourth Thursday of every month |
| Grievance rate | More than 99% of grievances submitted to date have been resolved |
| Awards received | United Nations Public Service Award in 2010 for improving transparency |
