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How a chatGPT-based chatbot can help rural India

GS Paper 2

 Syllabus: E-Governance


Source: IE

What is ChatGPT?

ChatGPT is an AI-powered chatbot developed by the AI startup OpenAI. The technology functions by leveraging extensive data to learn how to respond to user prompt in a human-like manner, providing information similar to a search engine. 

What is a Chatbot?

A chatbot is a software that simulates human-like conversations with users via chat. 

A chatGPT-based chatbot can help rural India in several ways: 

  • Providing access to information: E.g. healthcare, education, agriculture, and government schemes.
    • In a recent demo, the Chatbot seamlessly responded to a query on PM Awas Yojana– made through a voice note.
  • Improving access to services: E.g. banking, insurance, and healthcare. This can help bridge the gap between urban and rural areas and improve the quality of life for rural residents.
  • Providing language support: It supports multiple languages. More languages are being integrated through Bhashini Daan Mission.
  • Enhancing financial inclusion: By promoting financial literacy and encouraging savings among rural residents.

Steps to overcome limitations:

  • Government is yet to build a National Digital public platform for Indian languages
  • Reducing the digital divide in rural India
  • Enabling access to affordable technology
  • Reducing behavioural resistance to new technologies


A chatGPT-based chatbot can help to improve the quality of life for rural residents by providing access to information and services that are otherwise difficult to obtain.


Under Bhashini Mission, a team at MeitY is currently building a WhatsApp-based chatbot that relies on information generated by ChatGPT to return appropriate responses to queries.

BHASHINI Mission is a local language translation mission that aims to enable easy access to the internet and digital services in Indian languages, including voice-based access, and help the creation of content in Indian languages.

It will also provide AI-based resources to Indian MSMEs, startups and innovators in the public domain


What is Bhasha Daan?

It is an ambitious project which aims to crowdsource voice datasets in multiple Indian languages as part of Project BHASHINI.

On the project’s website, people can contribute in three key ways:

  • By recording their voice samples in multiple Indian languages
  • By typing out a sentence being played
  • By translating text from one language into another.


Insta Links

ChatGPT and AI challege


Mains Links:

What is ChatGPT? How has it changed the contours of conversational artificial intelligence (AI)? Evaluate the threats and opportunities posed by it.