Topic: Citizen’s Charters
6. Examine the limitations of of citizen charters in India and mention the steps that can be taken to make them more robust and effective. (150 Words)
Difficulty Level: Easy
Reference: Insights on India
Why the question:
The question is part of the static syllabus of General studies paper – 4 and part of Mission-2022 Secure.
Structure of the answer:
Introduction:
Begin by defining citizen charter.
Body:
First, mention the shortcoming of citizen charters – not formulated through a consultative process, lack of awareness, absence of grievance redressal etc.
Next, suggest steps to overcome the above shortcomings.
Conclusion:
Conclude by stressing on need to make the charters effective to provide high quality public service delivery.
