Topic: Citizen’s Charters
6. Examine the limitations of of citizen charters in India and mention the steps that can be taken to make them more robust and effective. (150 Words)
Difficulty Level: Easy
Reference: Insights on India
Why the question:
The question is part of the static syllabus of General studies paper – 4 and part of Mission-2022 Secure.
Structure of the answer:
Begin by defining citizen charter.
First, mention the shortcoming of citizen charters – not formulated through a consultative process, lack of awareness, absence of grievance redressal etc.
Next, suggest steps to overcome the above shortcomings.
Conclude by stressing on need to make the charters effective to provide high quality public service delivery.