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Mission Karmyogi: An attempt to change the face of civil services

GS Paper 2

Syllabus: Role of Civil Services


Source: Indian Express

Context: It is an Editorial article and gives good insights into the features and some good examples of Mission Karmyogi. You may note it down.


“Mission Karmayogi”- National Programme for Civil Services Capacity Building (NPCSCB)

It aims to transition civil services from ‘Rules based’ to ‘Roles based’ Human Resource (HR) Management by aligning work allocation of civil servants by matching their competencies to the requirements of the post, thereby leading to “an effective citizen-centric civil service


Its features are:

  • ‘On-site learning’ to complement the ‘off-site’ learning: will ensure a citizen-centric approach to governance.
    • g. Under the Mission, nearly 95,000 railway staff, including all ticket conductors, reservation and freight clerks and station masters are being trained in better service delivery.
  • Create an ecosystem of shared training infrastructure e.g. learning materials, institutions, and personnel.
  • Setting up an Integrated Government Online Training-iGOT Karmayogi Platform: to provide curated digital e-learning material for capacity building.
    • Using the “70-20-10” formula: Seventy per cent of adult learning comes from job experience, 20 per cent is a result of peer-to-peer sharing, and only 10 per cent comes from classroom teaching.
  • Creating a Dashboard view of Key Performance Indicators (KPI) at the iGOT portal for appropriate monitoring and evaluation of civil servants
  • Accountability and Transparency in Governance: through real-time evaluation and constant training
  • PM’s Public Human Resources (HR) Council: will provide direction to the task of Civil Services Reform and capacity building
  • Collaborative and common ecosystem: will end the culture of working in silos, reduce duplication of efforts and bring out a new work culture that will focus on the individual as well as institutional capacity building.
  • Capacity Building Commission: will assist the PM Public Human Resources Council in approving the Annual Capacity Building Plans
    • g. Cross immersive learning for the ministry staff in the Civil Aviation Ministry’s Annual Capacity Building Plan. Public officials were sent to private airlines/airports to observe their managerial practices.
  • Ensuring efficient service delivery: work will be assigned as per specific role competencies (right man for the right job)
  • Bridging the gap between generalization and specialization: which exists due to a lack of mid-level training at all levels.
  • Efficient, effective and empathetic civil services: For instance, Inspector Inian, an SHO from Puducherry, after undergoing soft skills training under mission karmyogi, said that after receiving a mother’s complaint, he used his professional skills to find her lost child.
    • This, he remarked. gave him far more joy compared to promotions or salary hikes.
  • Mission Karmyogi is different in emphasising the democratisation of learning across all levels of civil services (all the class)
  • “Whole Government” approach: Training resources are being shared across departments and silos are being broken.


Mahatma Gandhi likened public service to being a trustee of public resources. Civil servants are uniquely positioned to play a role in lifting more than 170 million out of poverty into prosperity. What is needed is professional bureaucracy i.e. bureaucratic in form and structure and non-bureaucratic in attitude and spirit.


Insta links:

Mission Karmayogi

Mains Link:

Q. Mission Karmayogi aims at making Indian Civil Servants innovative, proactive and technology-enabled while making them empowered with specific role competencies and high efficiency. Discuss.