Topic: Statutory, regulatory and various quasi-judicial bodies.
2. In order to protect the rights of the vast consumer class, it is pertinent to increase the number and effectiveness of consumer courts in the country. Examine. (250 words).
Difficulty level: Tough
Reference: Live Mint , Insights on India
Why the question:
In the country, there are currently 629 District Consumer Courts and 35 Consumer Disputes Redressal Commissions where one can file a claim for compensation of up to ₹20 lakh against consumer goods producers, sellers, and service providers of different kinds. The unpleasant reality is that 4,029 of the 550,000 cases currently pending before these courts and commissions are 22 years old.
Key Demand of the question:
To write about making consumer courts more accessible and effective in order to protect the interests of the consumer.
Directive word:
Examine – When asked to ‘Examine’, we must investigate the topic (content words) in detail, inspect it, investigate it and establish the key facts and issues related to the topic in question. While doing so we should explain why these facts and issues are important and their implications.
Structure of the answer:
Introduction:
Start by briefly mentioning aims and objectives of The Consumer Protection Act, 1986.
Body:
First, write about the major features of The Consumer Protection Act, 1986 and changes introduced by the amendment of Consumer Protection Act, 2019.
Next, write about the various challenges faced by the consumers in accessing and effectively utilising consumer courts and its outcome.
Next, suggest ways to overcome the challenges.
Conclusion:
Conclude by writing a way forward.
