Topic: Citizen’s Charters,
7. Citizen charters would benefit from a more strategic or systematic preparation that incorporates the views and expertise of a wide range of stakeholders before being introduced and for the initiative to become an integral part of the approach to standards of service thereafter. Analyse. (150 Words)
Difficulty level: Moderate
Reference: Ethics, Integrity and Aptitude by Lexicon Publications.
Key Demand of the question:
trace the link between non-partisanship in public administration and equality amongst citizens.
Directive:
Analyse – When asked to analyse, you must examine methodically the structure or nature of the topic by separating it into component parts and present them in a summary.
Structure of the answer:
Introduction:
Begin by defining a citizen charter.
Body:
First, write about the various issues in the functioning of citizen charters
Next, write about the importance of consultation with various stakeholders and improving standards of services to solve various issues with citizen charters.
Conclusion:
Complete the answer by suggesting ways for effective utilisation of charters.
