National e-Governance Service Delivery Assessment 2021 Report:

GS Paper 2:

Syllabus: Governance Related issues.

Context:

The second edition of the National e-Governance Service Delivery Assessment 2021 was released recently.

About the National e-Governance Service Delivery Assessment (NeSDA):

• Constituted in 2019 by the Department of Administrative Reforms & Public Grievances (DARPG).
• It is a biennial study that assesses States, Union Territories (UTs), and focuses on Central Ministries on the effectiveness of e-Governance service delivery.

Criteria:

• NeSDA 2021 covers services across seven sectors – Finance, Labour & Employment, Education, Local Governance & Utility Services, Social Welfare, Environment and Tourism sectors.
• The assessment covered 56 mandatory services for each States & UTs and 27 services for the focus Central Ministries.

Performance of various states:

1. Among the North-East and Hill States, Meghalaya and Nagaland are the leading State Portals with an overall compliance of more than 90% across all assessment parameters.
2. Among Union Territories, Jammu & Kashmir ranked the highest with an overall compliance of nearly 90%.
3. Among the Remaining States, Kerala, Odisha, Tamil Nadu, Punjab, Karnataka and Uttar Pradesh had a compliance of more than 85%.
4. Amongst all the States and UTs, Kerala had the highest overall compliance score.

Ranking of central ministries:

1. Among the focused Central Ministries, Home Affairs, Rural Development, Education, and Environment, Forest & Climate Change are the leading Ministry Portals with an overall compliance of more than 80% across all assessment parameters.
2. The Ministry Portal of Home Affairs had the highest overall compliance score.
3. The Central Public Procurement Portal, Digital Police Portal, and Bhavishya Portal are the leading Ministry Services Portals with an overall compliance of more than 85% across all assessment parameters.

InstaLinks:

Prelims Link:

1. National e-Governance Service Delivery Assessment (NeSDA).
2. NeSDA 2021 – Highlights.
3. NeSDA – Criteria.

Mains Link:

What is good governance? Discuss.

Q. 1) Consider the following statements:

1. National e-Governance Service Delivery Assessment (NeSDA) was Constituted in 2019 by the Department of Administrative Reforms & Public Grievances (DARPG).
2. It is a biennial study.

Which of the above statements is/are correct?

1. 1 only.
2. 2 only.
3. Both.
4. None.

Sources: the Hindu.