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A strong and effective grievance redressal system (GRS) is essential parts of public administration, in this context discuss how to better integrate public grievance redressal and delivery systems?

Topic: Welfare schemes for vulnerable sections of the population by the Centre and States and the performance of these schemes; mechanisms, laws, institutions and Bodies constituted for the protection and betterment of these vulnerable sections.

3. A strong and effective grievance redressal system (GRS) is essential parts of public administration, in this context discuss how to better integrate public grievance redressal and delivery systems? (250 words)

Reference: Deccan Herald

Why the question:

The question is based on the importance of grievance redressal system as part of effective public administration.

Key Demand of the question:

Explain in what way a strong and effective grievance redressal system (GRS) is an essential part of public administration and discuss the need to integrate the same.

Directive:

Discuss – This is an all-encompassing directive – you have to debate on paper by going through the details of the issues concerned by examining each one of them. You have to give reasons for both for and against arguments.

Structure of the answer:

Introduction:

Start by highlighting the current system of public delivery systems of the administration.

Body:

Explain that a strong and effective grievance redressal system (GRS) is an essential part of public administration. It is referred to as the heart of governance’. People’s trust in administration hinges on to the extent that it is able to address public grievance. Besides, a strong and effective GRS is a tool to measure the effectiveness of its service delivery function.

Elaborate that Public grievances are closely related to public service delivery. Hence, any effort to reduce grievances should aim at an efficient and quick public delivery system.

Give examples to justify your stand better.

Conclusion:

Conclude with importance of grievance redressal system to public administration.