Print Friendly, PDF & Email

Do you think the Digital Service Delivery platforms in India have reversed the trust deficit and increased the citizen’s participation in the country? Discuss with suitable justifications.

Topic: Important aspects of governance, transparency and accountability, e-governance applications, models, successes, limitations, and potential; citizens charters, transparency & accountability and institutional and other measures.

5. Do you think the Digital Service Delivery platforms in India have reversed the trust deficit and increased the citizen’s participation in the country? Discuss with suitable justifications. (250 words)

Reference:  The Hindu

Why the question:

The article explains how a service delivery platform which builds trust between citizens and government has shown results.

Key Demand of the question:

Discuss the key positive role that the Digital Service Delivery platforms in India have played in reversing the trust deficit and increasing the citizen’s participation.

Directive:

Discuss – This is an all-encompassing directive – you have to debate on paper by going through the details of the issues concerned by examining each one of them. You have to give reasons for both for and against arguments.

Structure of the answer:

Introduction:

Historically, Indians have had low social trust and have looked to authorities to enforce compliance. But over the last decade, India has witnessed a big and welcome change in social trust. Indians are increasingly comfortable sending money to a phone number from their phones (UPI, PayTM) and getting into taxis driven by strangers (Ola, Uber).

Body:

The answer body must have the following aspects covered:

Throw light on the aspects of digitalization of citizen services in India.

Explain Digital platforms providing goods and services, including online education and telemedicine; have grown vigorously during the COVID-19 pandemic, while many professionals have maintained productivity by working from home.

Discuss the relevance and acceptance of digital platforms in India and its benefits. Explain how far it has reversed the trust deficit amongst the citizens.

Conclusion:

Conclude with importance of digital platforms.