Print Friendly, PDF & Email

You are heading the rescue operations in an area affected by severe cyclone. Hundreds of people are rendered homeless and deprived of food, drinking water and other basic amenities. Rescue work has been disrupted by heavy rainfall and damage to supply routes. The local people are seething with anger against the delayed limited rescue operations. When your team reaches the affected area, the people there heckle and even assault some of the team members. One of your team members is even severely injured. Faced with this crisis, some team members plead with you to call off the operations fearing threats to their life.

Topic: Case Study

7. You are heading the rescue operations in an area affected by severe cyclone. Hundreds of people are rendered homeless and deprived of food, drinking water and other basic amenities. Rescue work has been disrupted by heavy rainfall and damage to supply routes. The local people are seething with anger against the delayed limited rescue operations. When your team reaches the affected area, the people there heckle and even assault some of the team members. One of your team members is even severely injured. Faced with this crisis, some team members plead with you to call off the operations fearing threats to their life.

In such vexing circumstances, what will be your response? Examine the qualities of a civil servant which will be vital to manage the state of affairs. (250 words)

Reference:  Ethics, Integrity and Aptitude by Lexicon Publications

Why the question:

The case study is based on ethical dilemma amidst disaster management and facing public uproar.

Key Demand of the question:

Analyse the case and examine the qualities of a civil servant which will be vital to manage the state of affairs.

Directive:

Examine – When asked to ‘Examine’, we must look into the topic (content words) in detail, inspect it, investigate it and establish the key facts and issues related to the topic in question. While doing so we should explain why these facts and issues are important and their implications.

Structure of the answer:

Introduction:

Start with details of the case in general.

Body:

Amidst such a situation one’s response to it must be thoughtful, cogent and humane because there are various dilemmas involved. Leaving thousands unattended, when they are completely dependent on government help, would be an act of timidity and self-preservation which is unbecoming of a public servant.

Discuss the qualities of a civil servant which will be vital to manage the state of affairs.

Explain qualities such as – spirit of service, leadership, empathy, power of persuasion, emotional intelligence etc.

Conclusion:

Conclude that need to have a sensitivity of the situation and not blame people for their reactions. Empathy and support is the key to rescue people in problems.