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What do you understand by public trust? What are the major reasons for loss of trust among people over public institutions? Explain.

Topic: Probity in Governance: Concept of public service; Philosophical basis of governance and probity; Information sharing and transparency in government, Right to Information, Codes of Ethics, Codes of Conduct, Citizen’s Charters, Work culture, Quality of service delivery, Utilization of public funds, challenges of corruption.

7. What do you understand by public trust? What are the major reasons for loss of trust among people over public institutions? Explain.  (250 words)

Reference:  The Hindu

Why the question:

The article presents to us the importance of Public trust.

Key Demand of the question:

Discuss the concept of Public trust and analyse the major reasons that have led to loss of trust in public institutions.

Directive:

Explain – Clarify the topic by giving a detailed account as to how and why it occurred, or what is the particular context. You must be defining key terms where ever appropriate, and substantiate with relevant associated facts.

Structure of the answer:

Introduction:

Start with definition of Public Trust.

Body:

The answer body must have the following aspects covered:

Explain why trust is important. Trust is the foundation upon which the legitimacy of public institutions is built and is crucial for maintaining social cohesion. Trust is important for the success of a wide range of public policies that depend on behavioural responses from the public. For example, public trust leads to greater compliance with regulations and the tax system.

Explain what factors drive trust of public in the public institutions.

Discuss the major reasons for loss of trust among people over public institutions.

Conclusion:

Conclude that government’s values, such as high levels of integrity, fairness and openness of institutions are strong predictors of public trust. Similarly, government’s competence – its responsiveness and reliability in delivering public services and anticipating new needs – are crucial for boosting trust in institutions.