Topic: Emotional intelligence-concepts, and their utilities and application in administration and governance.
7. Emotions, earlier considered as an irrational factor in decision-making, are now recognized as a critical factor of judgment. In this regard, explain how can Emotional Intelligence help in coping with the intense pressure and occupational stress faced by police officers and armed forces in discharge of their duties? Analyse.(250 words)
Reference: www.ncbi.nlm.nih.gov , Ethics, Integrity and Aptitude by Lexicon Publications
Why the question:
The question is based on the theme of emotional intelligence.
Key Demand of the question:
Present the importance of emotions and EI with special focus on the intense pressure and occupational stress faced by police officers and armed forces in discharge of their duties.
Directive:
Analyze – When asked to analyse, you have to examine methodically the structure or nature of the topic by separating it into component parts and present them as a whole in a summary.
Structure of the answer:
Introduction:
Start with the definition of EI; Emotional intelligence (EI) is the ability to identify, use, understand, and manage one’s emotions as well as emotions of others in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict.
Body:
The answer body must have the following aspects covered:
Give a brief explanation of Emotional Intelligence (EI).
- Explain how it can help police and armed forces in dealing with occupational stress and pressure.
- List some of the concerns that arise while incorporating and assessing EI skills in public service.
Conclusion:
Conclude that EI is not yet an important component of public services in India. However, it should be considered as pertinent to public servants as they should be responsive and sensitive to people’s needs, especially, in an environment of constant change.
