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Telecom Commercial Communications Customer Preferences Regulations

Topics Covered: Challenges to internal security through communication networks, role of media and social networking sites in internal security challenges, basics of cyber security; money-laundering and its prevention.

Telecom Commercial Communications Customer Preferences Regulations (TCCCPR):


The Delhi High Court has ordered the Telecom Regulatory Authority of India (TRAI) to ensure “complete and strict” implementation of the regulation issued by it in 2018 for curbing unsolicited commercial communications (UCC).

  • The Court has also directed the telecom service providers (TSPs) to ensure strict compliance with the Telecom Commercial Communications Customer Preferences Regulations (TCCCPR) 2018 issued by TRAI.

What’s the issue?

The court’s direction came while disposing of a plea by One97 Communications Ltd, which runs Paytm, claiming that millions of its customers have been defrauded by the phishing activities over the mobile networks and the failure of the telecom companies to prevent the same has “caused financial and reputational loss”.

About the Telecom Commercial Communication Customer Preference Regulation (TCCCPR), 2018:

  1. The regulation says that the companies will have to register themselves for commercial SMS and calls. This will help the regulator to regulate the fraud companies.
  2. The telecom companies are required to verify purported telemarketers seeking registration (called registered telemarketers or RTMs) with them before granting access to their customer data and also take action immediately against all fraudulent RTMs.
  3. It suggests adoption of Distributed Ledger Technology (or blockchain) as the RegTech to ensure regulatory compliance while allowing innovation in the market.


Prelims Link:

  1. About TRAI.
  2. Overview of TCCCPR 2018.

Sources: the Hindu.