Topic: Information sharing and transparency in government, Right to Information, Codes of Ethics, Codes of Conduct, Citizen’s Charters, Work culture, Quality of service delivery, Utilization of public funds, challenges of corruption.
7. The main objective of Citizens Charter is to evolve and lay down a code of conduct for the public utilities, various service providers and other governmental organisations that have an interface with the public, so that when published as a document it can serve as a “Charter”. Discuss. (150 words)
Key Demand of the question:
To write about the main objectives and components of Citizen Charters.
Directive:
Discuss – This is an all-encompassing directive – you have to debate on paper by going through the details of the issues concerned by examining each one of them. You have to give reasons for both for and against arguments.
Structure of the answer:
Introduction:
Begin by defining Citizen Charter.
Body:
In the body, write about main objectives and components of Citizen Charters. Quality, Choice, Standards, Value, Transparency, Accountability, Coherence between related service providers and code of conduct.
Write about how all these will help the government develop an interface with public and the vision of the charter is fulfilled.
Conclusion:
Conclude by stressing upon the need to make Citizen Charters more effective.
