Topic: Information sharing and transparency in government, Right to Information, Codes of Ethics, Codes of Conduct, Citizen’s Charters, Work culture, Quality of service delivery;
7. Service delivery should bring desired outcomes and make significant changes to the peoples’ lives as envisaged by the public policy. Explain with examples. (150 words)
Reference: Ethics, Integrity and Aptitude by Lexicon Publications.
Why the question:
The question is part of the static syllabus of General studies paper – 4.
Key Demand of the question:
To explain the orientation of service delivery which impacts people’s life significantly as desired by the objective of public policy.
Directive:
Explain – Clarify the topic by giving a detailed account as to how and why it occurred, or what is the particular context. You must be defining key terms where ever appropriate, and substantiate with relevant associated facts.
Structure of the answer:
Introduction:
Start by mentioning the importance of service delivery in achieving the aspirations of people.
Body:
Write about the drawbacks in the present service delivery system, such as, inefficient allocation, corruption, inefficiency, amateur quality work, lack of accountability, inordinate delays which fail to make significant impact in the lives of the people.
With examples such as MGNERGA and CPGRAMS of Government of India, ‘Rajiv Aarogyasri’ of Telengana Government etc which are some standout performers in ensuring public service delivery.
Conclusion:
Conclude by emphasizing on the importance of service delivery in achieving sustainable development.
