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People with strong emotional intelligence skills rise above any situation. Emotional intelligence is the difference that makes the difference. Elucidate.

Topic:  Emotional intelligence-concepts, and their utilities and application in administration and governance.

7. People with strong emotional intelligence skills rise above any situation. Emotional intelligence is the difference that makes the difference. Elucidate. (150 words)

Reference: Ethics, Integrity and Aptitude by Lexicon Publications.

Why the question:

The question is part of the static syllabus of General studies paper – 4.

Key Demand of the question:

To explain how EI makes a difference in day to day administration as well in extreme situations.

Structure of the answer:

Introduction:

In your own words, define Emotional intelligence and what it means to you.

Body:

Emotional Intelligence (EI) refers to the capability of a person to recognize, understand and manage own emotions, as well as to understand, manage and influence emotions of others. It is not always virtuous and can be used as a tool for positive and negative ends.

Very briefly describe the key 5 components of EI.

Explain why it is so valuable in the context of civil servants. Mention how it makes a difference and people with high EI can manage any situation and rise above it. Cite examples to substantiate your points.

Conclusion:

Conclude that Emotional intelligence is the single best predictor of performance in the workplace and the strongest driver of leadership and personal excellence.