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“Good Governance is the Technology, Citizen’s Charter is the Tool” Elucidate the Indian experience of citizen’s charter in the context of the above statement.

Topic : Citizen’s Charter

7. “Good Governance is the Technology, Citizen’s Charter is the Tool” Elucidate the Indian experience of citizen’s charter in the context of the above statement.(250 words)

Reference: Ethics, Integrity and Aptitude by Lexicon Publications  

Why the question:

The question is premised on the concept of Citizen’s charter and its importance and Indian experience.

Key Demand of the question:

One has to explain the statement in question and elucidate the Indian experience of citizen’s charter.

Directive:

Elucidate – Give a detailed account as to how and why it occurred, or what is the particular context. You must be defining key terms where ever appropriate, and substantiate with relevant associated facts.

Structure of the answer:

Introduction:

Define what good governance is and citizen’s charter implies.

Body:

Citizens’ Charters initiative is a response to the quest for solving the problems which a citizen encounters, day in and day out, while dealing with the organisations providing public services.

Explain how it has been recognized the world over that good governance is essential for sustainable development, both economic and social. The three essential aspects emphasized in good governance are transparency, accountability and responsiveness of the administration. The “Citizen’s Charters initiative” is a response to the quest for solving the problems which a citizen encounters, day in and day out, while dealing with organisations providing public services.

Discuss how the basic objective of the Citizen’s Charter is to empower the citizen in relation to public service delivery.

Present the case of India.

Conclusion:

Conclude with way forward.