Topic : Citizen’s Charter.
7. Discuss the core principles of a Citizen’s Charter. Why has Citizen’s Charter not been a success in India so far? Explain, (250 words)
Reference: Ethics, Integrity and aptitude
Why the question:
The question is based on the context of Citizen’s charter.
Key Demand of the question:
Discuss the core principles of a citizen’s charter and evaluate the success of it in India so far.
Directive:
Explain – Clarify the topic by giving a detailed account as to how and why it occurred, or what is the particular context. You must be defining key terms where ever appropriate, and substantiate with relevant associated facts.
Structure of the answer:
Introduction:
Define what citizen charter is.
Body:
A Citizens’ Charter represents the commitment of the Organisation towards standard, quality and time frame of service delivery, grievance redress mechanism, transparency and accountability.
Discuss the core principles of a citizen’s charter; Awareness: About citizen’s entitlements; time, period and quality of service delivery, Simple to understand, Moral backing, Accountability: Individual and of organization, Transparency: Rules/ Procedures/ Schemes/Grievances, Empowerment: Citizens especially weaker sections.
Then account for the reasons for failure of citizen’s charter.
Conclusion:
Suggest what needs to be done and conclude with solutions.
