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How can a public servant empathize with public? Discuss with suitable examples.

Topic : dedication to public service, empathy, tolerance and compassion towards the weaker-sections.  Public/Civil service values and Ethics in Public administration: Status and problems; ethical concerns and dilemmas in government and private institutions; laws, rules, regulations and conscience as sources of ethical guidance; accountability and ethical governance; strengthening of ethical and moral values in governance; ethical issues in international relations and funding; corporate governance.

7. How can a public servant empathize with public? Discuss with suitable examples. (250 words)

Reference: Ethics by Lexicon Publications

Why the question:

The question is based on the virtue of empathy and its importance to Public servants.

Key Demand of the question:

Discuss the methods and means by which public servant should and can empathize the public with suitable examples.


Discuss – This is an all-encompassing directive – you have to debate on paper by going through the details of the issues concerned by examining each one of them. You have to give reasons for both for and against arguments.

Structure of the answer:


Define what you understand by Empathy.


Every public servant is an individual who is to some extent endowed with natural ability to empathize with people he is serving. However, with the information and knowledge at her disposal, a public servant has the opportunity to empathize at a greater degree.

The official data can give the public servant a detailed idea of the situation the people are living in. She can conduct surveys and seek feedback from the people about the issue concerning the activities taken up by the officials. This way, the public servant is in a good position to understand the situation, feelings, and motives of the people at a higher level.

Give suitable examples/present case study to substantiate your answer.


Conclude with its significance.