Case study for Paper 4:
Odisha bank manager suspended after woman drags 100-year-old mother on a cot to branch:
The incident happened in a village of Odisha’s Nuapada district.
- On June 9, Punjimati Dei, her daughter, visited bank to withdraw the amount since her mother was bedridden.
- When physical verification was needed, having no option, Ms. Dei placed her mother on a cot and dragged her along the road to the bank. She was then able to withdraw her money.
A video of Ms. Dei dragging her mother on a cot has since gone viral.
How was the situation handled?
This unfortunate incident was taken seriously by the State government and the Chairman of UGB was requested to take stern action after due enquiry.
Based on the enquiry, the bank manager has been suspended.
What has the bank said?
The bank, however, clarified that the manager had offered to visit the woman’s house, but could not do so as there was a rush at the branch, which has only a single officer assigned to it.
- But, in her anxiety to get the money early and avoid rush the next day, Ms. Dei had come to the branch on June 10 before business started by pulling her mother on a cot from her residence, to the surprise of the branch staff.
- Though payment was made, the unfortunate incident had happened and it was widely covered by media.
The bank’s Chairman, expressing regret over the incident, said the branch manager did not have any intention of causing harassment, but the incident, which was the result of a communication gap, ended up showing the bank in poor light.
Sources: the Hindu.