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Commom Service Centres

Topics Covered: Government policies and interventions for development in various sectors and issues arising out of their design and implementation.

Commom Service Centres

What to study?

For prelims and mains: CSCs- establishments, need, functioning and significance.

Context: In its bid to ensure a free flow of essential goods amid lockdown in rural areas, the government has decided to work with nearly 2,000 Common Service Centres. Over 3.8 Lakh CSCs across the country reach over 60 Cr people.

How it works?

Customers can now go online and order supplies through an app that has been provided to village-level entrepreneurs (VLEs) or those given the charge of retail and other CSC activities. The VLEs then make arrangements to transport the goods within a few hours. VLEs have also been allowed to take offline order.

What are CSCs?

Common Services Centers (CSCs) are a strategic cornerstone of the Digital India programme. They are the access points for delivery of various electronic services to villages in India, thereby contributing to a digitally and financially inclusive society.

They are multiple-services-single-point model for providing facilities for multiple transactions at a single geographical location.

They are the access points for delivery of essential public utility services, social welfare schemes, healthcare, financial, education and agriculture services, apart from host of B2C services to citizens in rural and remote areas of the country.

CSCs enable the three vision areas of the Digital India programme:

  1. Digital infrastructure as a core utility to every citizen.
  2. Governance and services on demand.
  3. Digital empowerment of citizens.

Significance of CSCs:

CSCs are more than service delivery points in rural India. They are positioned as change agents, promoting rural entrepreneurship and building rural capacities and livelihoods. They are enablers of community participation and collective action for engendering social change through a bottom-up approach with key focus on the rural citizen.


The CSC project, which forms a strategic component of the National eGovernance Plan was approved by the Government in May 2006, as part of its commitment in the National Common Minimum Programme to introduce e-governance on a massive scale.

It is also one of the approved projects under the Integrated Mission Mode Projects of the National eGovernance Plan.

Insta Links:

Prelims Link:

  1. What is a mission mode project?
  2. Components of National e- Governance plan?
  3. What is National Common Minimum programme.
  4. What functions can be performed by CSCs?

Mains Link:

Discuss the significance of common service centres in developing a digitally and financially inclusive society.

Sources: pib.