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Discuss the contributions of Sevottam model in improving the quality of public service delivery in the country.

Topic:  Important aspects of governance, transparency and accountability, e-governance applications, models, successes, limitations, and potential; citizens charters, transparency & accountability and institutional and other measures.

3.Discuss the contributions of Sevottam model in improving the quality of public service delivery in the country. (250 words)

Reference:  darpg.gov.in 

Why this question:

The question is straightforward from the static portions of GS paper II.

Key demand of the question:

Explain the contributions of Sevottam model in improving the quality of public service delivery in the country.    

Directive:

Discuss – This is an all-encompassing directive – you have to debate on paper by going through the details of the issues concerned by examining each one of them. You have to give reasons for both for and against arguments.

Structure of the answer:

Introduction:

Briefly explain Sevottam model.

Body:

The Sevottam model has been developed with the overarching objective of improving the quality of public service delivery in the country. It is a combination of two words Seva (service), Uttam (excellence). Explain the concept in detail. Discuss the contributions of it in the country’s public service delivery.

Conclusion:

Conclude with way forward.