Topic: Emotional intelligence-concepts, and their utilities and application in administration and governance.
6. Discuss the role of emotional intelligence in conflict handling with suitable examples. (250 words)
Reference: Ethics by Lexicon Publications
Why this question:
The question is based on the theme of Emotional Intelligence; from the static portions of the GS paper IV.
Key demand of the question:
The answer must discuss the role of emotional intelligence in conflict handling with suitable examples.
Discuss – This is an all-encompassing directive – you have to debate on paper by going through the details of the issues concerned by examining each one of them. You have to give reasons for both for and against arguments.
Structure of the answer:
Briefly define what emotional intelligence is.
Emotional Intelligence is the ability to “Recognize, understand and manage our own emotions Recognize, understand and influence the emotions of others In practical terms, this means being aware that emotions can drive our behavior and impact people (positively and negatively), and learning how to manage those emotions — both our own and others — especially when we are under pressure.” Explain then that whenever individuals interact, such as employees within a project team or managers during a negotiation, interpersonal conﬂicts are possible. State that while emotional intelligence is related to the recognition and controlling of own and others’ emotions it may play a signiﬁcant role in lowering Interpersonal conﬂict, as emotional intelligent employees are able to regulate their emotions and use their ability to reduce conﬂict and maybe even solve conﬂict. Now relate and reason in what way EI can aid in handling conflicts. Use case study/any day to day example to substantiate the same.
Conclude that Emotional intelligence plays an important role in conﬂict Handling as constructive solutions for conﬂict may require compromises that are based on the ability to recognize and regulate emotions.