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‘Nagpur Resolution: A holistic approach for empowering citizens’

Topics Covered: Population and associated issues, poverty and developmental issues, urbanization, their problems and their remedies.

‘Nagpur Resolution: A holistic approach for empowering citizens’

What to study?

For Prelims and Mains: Overview and significance of the resolution.

Context: The ‘Nagpur Resolution – A holistic approach for empowering citizens’ has been adopted at the end of the Regional Conference on ‘Improving Public Service Delivery – Role of Governments’, held recently in Nagpur, Maharashtra.

Key facts:

  • The conference was organised by the Department of Administrative Reforms and Public Grievances (DARPG), Government of India, in collaboration with the Government of Maharashtra and the Maharashtra State Commission for Right to Public Services.
  • Previously, the Shillong Declaration and the Jammu Resolution have been adopted for good governance.

Overview of the resolution:

As per the resolution, the GOI, the Government of Maharashtra and other participating States shall collaborate to:

  1. To empower the citizens by policy interventions for better service delivery through timely updation of citizens charters, implementation of enactments and benchmarking standards for continuous improvement;
  2. To empower citizens by adopting a bottom-up approach to bring massive improvements in quality of grievance redressal and reduction in timelines of grievance redressal;
  3. To adopt a holistic approach of systemic public grievance reforms through improved mapping, formulation of monitoring matrix, data collection and evaluation in quality of grievance redressal;
  4. To provide an enabling environment for States and Ministries/Departments of the Government of India for creating web portals and to adopt a holistic approach for improved service delivery through digital platforms;
  5. To focus on dynamic policy-making and strategic decisions, monitoring of implementation, appointment of key personnel, coordination and evaluation;
  6. To achieve a sense of common identity by exchange of technical expertise in the areas of Improved Service Delivery between the paired States under the Ek Bharat – Shreshth Bharat Program;
  7. To ensure timely publication of Good Governance Index to identify the quality of governance in 10 sectors especially those pertaining to welfare and infrastructure at the Union, State and District levels.

Sources: pib.