Topic: Important aspects of governance, transparency and accountability, e-governance applications, models, successes, limitations, and potential; citizens charters, transparency & accountability and institutional and other measures.
4. E-governance is not only about use of the clout of new technology, but also much about grave importance of the ‘use value’ of information. Explain. (250 Words)
Governance in India by Lakshmikant
Why this question:
The question aims to evaluate the relevance of ‘use-value’ of the information and technology to the e-governance aspects of the government.
Key demand of the question:
One must discuss the concept of e-governance and present the case of use of technology along with significance of utility of the information.
Explain – Clarify the topic by giving a detailed account as to how and why it occurred, or what is the particular context. You must be defining key terms where ever appropriate, and substantiate with relevant associated facts.
Structure of the answer:
Define E-governance; it is application of Information and Communication Technology (ICT) at all the level of the Government in order to provide services to the citizens, interaction with business enterprises and communication and exchange of information between different agencies of the Government in a speedy, convenient efficient and transparent manner.
Explain that although e-governance is about utilization of the power of new technology like satellite technology, GPS, computer, internet, mobile, biometrics etc. in an efficient manner, it is also very much about how the information collected is utilized to better cater to the needs of the citizens.
The information collected should help in ‘clarity’ in the objective setting, not only in ICT terms (computers, networks etc.) but also the process outcomes and the measurements post implementation.
Information should be used for data mining and for supporting the management decisions and not merely for word processing.
By knowing the value of information and its foundation, information can be improved and can provide better support in decision making and better assessment can be made.
Conclude that thus the focus of e- governance should not only be limited to efficiently utilizing new technologies but it should also be oriented toward ensuring good governance using the information gathered.