Topic: Probity in Governance: Concept of public service; Philosophical basis of governance and probity; Information sharing and transparency in government, Right to Information, Codes of Ethics, Codes of Conduct, Citizen’s Charters, Work culture, Quality of service delivery, Utilization of public funds, challenges of corruption.
6) Discuss the core principles of citizens charter. How should an organisation formulate citizen’s charter? explain. (250 words)
Ethics by Lexicon publications
Why this question:
The question is straightforward and is based on the concept of citizen charter.
Key demand of the question:
One must discuss in detail the relevance and significance of citizen’s charter.
Discuss – This is an all-encompassing directive – you have to debate on paper by going through the details of the issues concerned by examining each one of them. You have to give reasons for both for and against arguments.
Structure of the answer:
Define citizen’s charter, explain what is it.
Explain the basic objectives of citizen’s charter.
Discuss what aspects are essential for an organization to be covered in its citizen’s charter.
Explain the do’s and don’ts that the organization must consider while drafting its charter.
Provide for a roadmap that the organization should follow while drafting its charter.
Explain with possible examples.
Conclude with significance of citizen charter in ethical governance and good governance of the country.