Topic: Emotional Intelligence
6) Rising mob protest and violence demand effective Emotional Intelligence from civil servants on ground. Provide measures for strengthening emotional intelligence in civil servants for their effective applications in such cases.(250 words)
Ethics by Lexicon publications
Why this question:
The question is being asked in the backdrop of the recent protests by the doctors that was witnessed in West Bengal.
Key demand of the question:
The answer must discuss the role played by EI in such situations.
Structure of the answer:
Begin with brief introduction on what you understand by EI.
Discussion should include the following:
Emotional intelligence of civil servants is essential to limit the spread of the crisis and also to calm down the tensions during riot situations.
Explain what measures can be taken to improvise on EI like – Inculcating the spirit of constitutional values in the civil servants. Creating frameworks for holding accountable on outcomes. Training and workshops focusing on the team and emotional aspects of work. Creating a broader code of ethics to enable their discretion in moments of doubt. Creating conducive work environment to balance professional and personal life.
Conclude by reasserting significance of EI in civil services and for public servants.