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7) “In diverse societies, bureaucracies have to be contextual, and therefore emotional. They must be designed for everyone, and not just for a few.” Comment.(250 words)

Topic– Emotional intelligence-concepts, and their utilities and application in administration and governance.

7) “In diverse societies, bureaucracies have to be contextual, and therefore emotional. They must be designed for everyone, and not just for a few.” Comment.(250 words)

The hindu

Directive Word

Comment- here we have to express our knowledge and understanding of the issue and form an overall opinion thereupon.  

Key demand of the question.

The question wants us to express our knowledge and understanding of emotional intelligence and express our opinion as to why/ why not bureaucracy has to be contextual, emotional and inclusively designed for everyone.

Structure of the answer

Introduction– write a few introductory lines about the  difference in socio-political contexts in which bureaucracies operate and different kinds of customers/ citizens they serve.

Body-

Discuss the importance of being contextual, emotional and inclusive. E.g As opaque pieces of paper with signatures and seals take hold of our world, pain becomes linear and voiceless. Although this has worked out rather efficiently in the West it has not succeeded to the same extent in developing nations like India; When the state creates a new bureaucratic framework that trumps local networks (on which informal societies such as India are built), citizens become confused and find themselves at a loss to negotiate their space; In societies such as India, citizen-state interaction is historically built on patronage and personal relations; bureaucratic forms of engagement are recent; If the bureaucracy is not empathetic to those who are slow in responding, it will be hugely damaging to society as a whole. It will leave so many of us distressed, some of us dead, and even worse, most of us devoid of compassion etc.

Conclusion- based on your discussion, form a fair and a balanced conclusion on the given issue.