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8) Citizen charters, which are also known as Service charters play an important role in improving public service delivery. Examine the benefits and limitations of the charters.

Topic: Citizen charters

8) Citizen charters, which are also known as Service charters play an important role in improving public service delivery. Examine the benefits and limitations of the charters. (200 Words)

OECD (Page 15 – 24)