04 October 2014
Topic – Grievance redressal mechanism, Social Audit
Answer in 250 words:
1. Analyse the importance of social audit and suggest measures to make it more effective in the process of implementing governmental schemes.
2. Discuss the “Sevottam model” of excellence in service delivery.
3. Discuss certain best practices of grievance redressal mechanism followed by states highlighting the role e-governance in it.
Next topic – Administrative law – meaning, scope and significance